Circular 363. Edition 1
Last modified:1/1/2024
Guidelines for Building Resilience in Cabin Operations
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Circular 363Guidelines for Building Resilience in Approved by and published under the authority of the Secretary GeneralCabin OperationsINTERNATIONAL CIVIL AVIATION ORGANIZATION
Published in separate English, Arabic, Chinese, French, Russian and Spanish editions by the INTERNATIONAL CIVIL AVIATION ORGANIZATION 999 Robert-Bourassa Boulevard, Montral, Quebec, Canada H3C 5H7 For ordering information and for a complete listing of sales agents and booksellers, please go to the ICAO website at www.icao.int. Cir 363, Guidelines for Building Resilience in Cabin Operations Order Number CIR363 ISBN 978-92-9275-537-9 ICAO 2024 All rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, without prior permission in writing from the International Civil Aviation Organization.
iii CONTENTS Page Glossary ................................................................................................................................................................ v Abbreviations and acronyms .............................................................................................................................. vii Chapter 1. Introduction ..................................................................................................................................... 1 1.1 Background ......................................................................................................................................... 1 1.2 Purpose ............................................................................................................................................... 2 1.3 Scope .................................................................................................................................................. 2 1.4 Acknowledgments ............................................................................................................................... 2 Chapter 2. Immediate response ....................................................................................................................... 3 2.1 General ................................................................................................................................................ 3 2.2 Assessment of a disruption event ........................................................................................................ 3 2.3 Impact review ...................................................................................................................................... 4 2.4 Communication and engagement ........................................................................................................ 6 Chapter 3. Operational continuity .................................................................................................................... 8 3.1 General ................................................................................................................................................ 8 3.2 Course of action .................................................................................................................................. 8 3.3 Considerations for safe, continued operations .................................................................................... 8 3.4 The introduction of new risks into the aviation system......................................................................... 9 3.5 The impact on the validity of cabin crew qualifications ........................................................................ 9 3.6 The impact on other aspects of cabin operations ................................................................................ 10 3.7 The management of change and adaptation thereto ........................................................................... 11 3.8 Considerations for the facilitation and retention of cabin crew ............................................................. 12 3.9 Human factors ..................................................................................................................................... 12 3.10 Communication and engagement ........................................................................................................ 13 Chapter 4. Review and reassessment process ............................................................................................... 15 4.1 Process overview ................................................................................................................................ 15 4.2 Key considerations for resilience and adaptability ............................................................................... 15 4.3 Impact on training ................................................................................................................................ 15 4.4 Adapting to a new normal .................................................................................................................... 17 Chapter 5. Resilience ........................................................................................................................................ 18 5.1 Lessons learned .................................................................................................................................. 18 5.2 Training programmes .......................................................................................................................... 18 5.3 Quality assurance ................................................................................................................................ 18 5.4 Managing rapid regrowth ..................................................................................................................... 19 5.4 Communication and engagement ........................................................................................................ 20
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Annex 6. Part 1. Edition 12. Operation of Aircraft. Part I. International Commercial Air Transport. AeroplanesDoc 10072. Edition 1. Manual on the Establishment of Minimum Cabin Crew RequirementsDoc 10148. Edition 1. ICAO Handbook for Cabin Crew Recurrent Training during COVID-19ВСЕ ДОКУМЕНТЫICAO CIRCULASЦИРКУЛЯРЫCircular 363
Table Of Contents
COVER PAGE
CONTENTS
GLOSSARY
ABBREVIATIONS AND ACRONYMS
Chapter 1. INTRODUCTION
1.1 BACKGROUND
1.2 PURPOSE
1.3 SCOPE
1.4 ACKNOWLEDGMENTS
Chapter 2. IMMEDIATE RESPONSE
2.1 GENERAL
2.2 ASSESSMENT OF A DISRUPTION EVENT
2.3 IMPACT REVIEW
2.4 COMMUNICATION AND ENGAGEMENT
Chapter 3. OPERATIONAL CONTINUITY
3.1 GENERAL
3.2 COURSE OF ACTION
3.3 CONSIDERATIONS FOR SAFE, CONTINUED OPERATIONS
3.4 THE INTRODUCTION OF NEW RISKS INTO THE AVIATION SYSTEM
3.5 THE IMPACT ON THE VALIDITY OF CABIN CREW QUALIFICATIONS
3.6 THE IMPACT ON OTHER ASPECTS OF CABIN OPERATIONS
3.7 THE MANAGEMENT OF CHANGE AND ADAPTATION THERETO
3.8 CONSIDERATIONS FOR THE FACILITATION AND RETENTION OF CABIN CREW
3.9 HUMAN FACTORS
3.10 COMMUNICATION AND ENGAGEMENT
Chapter 4. REVIEW AND REASSESSMENT PROCESS
4.1 PROCESS OVERVIEW
4.2 KEY CONSIDERATIONS FOR RESILIENCE AND ADAPTABILITY
4.3 IMPACT ON TRAINING
4.4 ADAPTING TO A NEW NORMAL
Chapter 5. RESILIENCE
5.1 LESSONS LEARNED
5.2 TRAINING PROGRAMMES
5.3 QUALITY ASSURANCE
5.4 MANAGING RAPID REGROWTH
5.5 COMMUNICATION AND ENGAGEMENT