Doc 9839. Edition 1
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Manual on the Quality Management System for Aeronautical Information Services
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Approved by and published under the authority of the Secretary GeneralINTERNATIONAL CIVIL AVIATION ORGANIZATIONDoc 9839Manual on the Quality Management System for Aeronautical Information ServicesFirst Edition, 2022
Published in separate English, Arabic, Chinese, French, Russian and Spanish editions by the INTERNATIONAL CIVIL AVIATION ORGANIZATION 999 Robert-Bourassa Boulevard, Montral, Quebec, Canada H3C 5H7 For ordering information and for a complete listing of sales agents and booksellers, please go to the ICAO website at www.icao.int First Edition, 2022 Doc 9839, Manual on the Quality Management System for Aeronautical Information Services Order Number 9839 ISBN 978-92-9265-892-2 print version ICAO 2022 All rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, without prior permission in writing from the International Civil Aviation Organization.
iii AMENDMENTS Amendments are announced in the supplements to the Products and Services Catalogue the Catalogue and its supplements are available on the ICAO website at www.icao.int. The space below is provided to keep a record of such amendments. RECORD OF AMENDMENTS AND CORRIGENDA AMENDMENTS CORRIGENDA No. Date Entered by No. Date Language Entered by
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Annex 3. Edition 20. Meteorological Service for International Air Navigation. Part I — Core SARPs. Part II — Appendices and AttachmentsAnnex 4. Edition 11. Aeronautical ChartsAnnex 15. Edition 16. Aeronautical Information ServicesAnnex 19. Edition 2. Safety ManagementDoc 10066. Edition 1. Procedures for Air Navigation Services. Aeronautical Information ManagementDoc 8126. Edition 7. Aeronautical Information Services ManualDoc 9859. Edition 4. Safety Management ManualDoc 9906. Vol 3. Edition 1. Quality Assurance Manual for Flight Procedure Design. Volume 3. Flight Procedure Design Software ValidationDoc 9991. Edition 1. Manual on Aeronautical Information Services TrainingВСЕ ДОКУМЕНТЫDoc 9839
Table Of Contents
COVER PAGE
AMENDMENTS
FOREWORD
CONTENTS
GLOSSARY
Chapter 1. INTRODUCTION
1.1 BACKGROUND
1.2 NEED FOR QUALITY AERONAUTICAL DATA AND AERONAUTICAL INFORMATION
1.3 NEED FOR QUALITY MANAGEMENT SYSTEM
Chapter 2. QUALITY AND SAFETY MANAGEMENT SYSTEMS
2.1 RELATIONSHIP BETWEEN QUALITY AND SAFETY MANAGEMENT SYSTEMS
2.2 SAFETY MANAGEMENT SYSTEM
2.3 QUALITY MANAGEMENT SYSTEM
Chapter 3. CONTEXT OF THE AERONAUTICAL INFORMATION SERVICES PROVIDER
3.1 UNDERSTANDING THE AISP AND ITS CONTEXT
3.2 UNDERSTANDING THE NEEDS AND EXPECTATIONS OF STAKEHOLDERS
3.3 DETERMINING THE SCOPE OF THE QUALITY MANAGEMENT SYSTEM
3.4 QUALITY MANAGEMENT SYSTEM AND ITS PROCESSES
Chapter 4. LEADERSHIP
4.1 LEADERSHIP AND COMMITMENT
4.2 QUALITY POLICY
4.3 ORGANIZATIONAL ROLES, RESPONSIBILITIES AND AUTHORITIES
Chapter 5. PLANNING
5.1 ACTIONS TO ADDRESS RISKS AND OPPORTUNITIES FOR IMPROVEMENT
5.2 QUALITY OBJECTIVES
5.3 PLANNING OF CHANGE
Chapter 6. SUPPORT
6.1 RESOURCES
6.2 COMPETENCE
6.3 AWARENESS
6.4 COMMUNICATION
6.5 DOCUMENTED INFORMATION
6.6 CONTROL OF DOCUMENTS
6.7 CONTROL OF RECORDS
Chapter 7. OPERATIONS
7.1 OPERATIONAL PLANNING AND CONTROL
7.2 REQUIREMENTS FOR AERONAUTICAL INFORMATION PRODUCTS AND SERVICES
7.3 DESIGN AND DEVELOPMENT OF AERONAUTICAL INFORMATION PRODUCTS AND SERVICES
7.4 CONTROL OF EXTERNALLY-PROVIDED PROCESSES, PRODUCTS AND SERVICES
7.5 PRODUCTION AND SERVICE PROVISION
7.6 RELEASE OF AERONAUTICAL INFORMATION PRODUCTS AND SERVICES
Chapter 8. PERFORMANCE EVALUATION
8.1 MONITORING, ANALYSIS AND EVALUATION
8.2 INTERNAL AUDIT
8.3 AUDIT SCHEDULES
8.4 PROCESS AUDITING APPROACH
8.5 AUDIT STRUCTURE
8.6 CERTIFICATION AND THIRD-PARTY AUDIT
8.7 MANAGEMENT REVIEW
Chapter 9. IMPROVEMENT
9.1 CONTINUOUS IMPROVEMENT
9.2 NONCONFORMITY AND CORRECTIVE ACTION
Appendix A. QUALITY POLICY
Appendix B. IMPLEMENTATION PLAN
Appendix C. LIST OF DOCUMENTS TO BE MAINTAINED AND RETAINED
Appendix D. ERROR/NON-CONFORMANCE INVESTIGATION TEMPLATE
Appendix E. CHANGE MANAGEMENT TEMPLATE