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Doc 10106. Edition 1
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Manual on Flight Operations Officers/Flight Dispatchers Competency-based Training and Assessment
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Approved by and published under the authority of the Secretary GeneralINTERNATIONAL CIVIL AVIATION ORGANIZATIONDoc 10106Manual on Flight Operations Officers/Flight Dispatchers Competency-based Trainingand AssessmentFirst Edition, 2020
Approved by and published under the authority of the Secretary GeneralINTERNATIONAL CIVIL AVIATION ORGANIZATIONDoc 10106Manual on Flight Operations Officers/Flight Dispatchers Competency-based Trainingand AssessmentFirst Edition, 2020
Published in separate English, Arabic, Chinese, French, Russian and Spanish editions by the INTERNATIONAL CIVIL AVIATION ORGANIZATION 999 Robert-Bourassa Boulevard, Montral, Quebec, Canada H3C 5H7 For ordering information and for a complete listing of sales agents and booksellers, please go to the ICAO website at www.icao.int First edition, 2020 Doc 10106, Manual on Flight Operations Officers/Flight Dispatchers Competency-based Training and Assessment Order Number 10106 ISBN 978-92-9265-199-2 ICAO 2020 All rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, without prior permission in writing from the International Civil Aviation Organization.
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Doc 10106. Edition 1. Manual on Flight Operations Officers/Flight Dispatchers Competency-based Training and AssessmentAnnex 3. Edition 20. Meteorological Service for International Air Navigation. Part I — Core SARPs. Part II — Appendices and AttachmentsAnnex 19. Edition 2. Safety ManagementDoc 4444. Edition 16. Procedures For Air Navigation Services. Air Traffic ManagementDoc 9868. Edition 3. Procedures For Air Navigation Services. TrainingDoc 8335. Edition 6. Manual of Procedures for Operations Inspection, Certification and Continued SurveillanceDoc 9683. Edition 1. Human Factors Training ManualDoc 9859. Edition 4. Safety Management ManualВСЕ ДОКУМЕНТЫALL DOCUMENTSTRAINING DOCUMENTSПОДГОТОВКА И ОБУЧЕНИЕDoc 10106
Table Of Contents
COVER PAGE
AMENDMENTS
FOREWORD
TABLE OF CONTENTS
GLOSSARY
PUBLICATIONS
Chapter 1. INTRODUCTION
1.1 PURPOSE
1.2 CONTEXT
1.3 INTRODUCTION TO COMPETENCY-BASED TRAINING AND ASSESSMENT
1.4 DEVELOPING A COMPETENCY-BASED TRAINING AND ASSESSMENT PROGRAMME
Chapter 2. TARGET AUDIENCE
2.1 OPERATIONAL CONTROL, RESPONSIBILITIES AND DEVELOPMENT
2.2 BASIC COMPETENCE FOR ALL ROLES IN OPERATIONAL CONTROL
2.3 FROM FLIGHT OPERATIONS OFFICER TO FLIGHT DISPATCHER
Chapter 3. WORKFLOW 1 — ANALYSE TRAINING NEEDS
3.1 TRAINING NEEDS ANALYSIS
3.2 TRAINING TARGETS
3.3 RESPONSIBILITIES
3.4 TRAINING AND ASSESSMENT SPECIFICATION
Chapter 4. WORKFLOW 2 — DESIGN LOCAL/NATIONAL COMPETENCY MODEL
4.1 INTRODUCTION
4.2 WORKFLOW 2, PART 1 — DESIGN THE ADAPTED COMPETENCY MODEL
4.3 WORKFLOW 2, PART 2 — DESIGN OF THE ASSESSMENT AND TRAINING PLANS
Chapter 5. WORKFLOW 3 — DEVELOP ASSESSMENT AND TRAINING STANDARDS AND MATERIALS
5.1 INTRODUCTION
5.2 TRAINEE PROGRESS MONITORING AND DOCUMENTATION
5.3 MINIMUM COMPETENCY LEVEL FOR TRAINING START
5.4 ASSESSMENTS — TRAINING PHASE 1
5.5 ASSESSMENTS — TRAINING PHASE 2
5.6 ASSESSMENT RECORD
5.7 MANAGEMENT STANDARDS
5.8 INSTRUCTOR STANDARDS
5.9 TASK AND MATERIAL STANDARDS
5.10 COMMUNICATION STANDARDS
5.11 QUALITY CONTROL, COMPLIANCE MONITORING AND ADMINISTRATION
Chapter 6. WORKFLOW 4 — CONDUCT THE COURSE
6.1 STUDENT SELECTION AND INTEGRATION
6.2 SUPERVISION, INSPECTION AND SUPPORT
Chapter 7. WORKFLOW 5 — EVALUATE THE COURSE
7.1 INTRODUCTION
7.2 EVALUATION PROCESS
7.3 EVIDENCE-BASED TRAINING, DEFINITION AND UPDATE OF TRAINING TARGETS
Appendix A. PREREQUISITE LEARNING OBJECTIVES
Appendix B. FLIGHT OPERATIONS OFFICER (FOO) TASKS