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Doc 10106. Edition 1
Last modified:1/1/2020
Manual on Flight Operations Officers/Flight Dispatchers Competency-based Training and Assessment
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Approved by and published under the authority of the Secretary GeneralINTERNATIONAL CIVIL AVIATION ORGANIZATIONDoc 10106Manual on Flight Operations Officers/Flight Dispatchers Competency-based Trainingand AssessmentFirst Edition, 2020
Approved by and published under the authority of the Secretary GeneralINTERNATIONAL CIVIL AVIATION ORGANIZATIONDoc 10106Manual on Flight Operations Officers/Flight Dispatchers Competency-based Trainingand AssessmentFirst Edition, 2020
Published in separate English, Arabic, Chinese, French, Russian and Spanish editions by the INTERNATIONAL CIVIL AVIATION ORGANIZATION 999 Robert-Bourassa Boulevard, Montral, Quebec, Canada H3C 5H7 For ordering information and for a complete listing of sales agents and booksellers, please go to the ICAO website at www.icao.int First edition, 2020 Doc 10106, Manual on Flight Operations Officers/Flight Dispatchers Competency-based Training and Assessment Order Number 10106 ISBN 978-92-9265-199-2 ICAO 2020 All rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, without prior permission in writing from the International Civil Aviation Organization.
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Table Of Contents
COVER PAGE
AMENDMENTS
FOREWORD
TABLE OF CONTENTS
GLOSSARY
PUBLICATIONS
Chapter 1. INTRODUCTION
1.1 PURPOSE
1.2 CONTEXT
1.3 INTRODUCTION TO COMPETENCY-BASED TRAINING AND ASSESSMENT
1.4 DEVELOPING A COMPETENCY-BASED TRAINING AND ASSESSMENT PROGRAMME
Chapter 2. TARGET AUDIENCE
2.1 OPERATIONAL CONTROL, RESPONSIBILITIES AND DEVELOPMENT
2.2 BASIC COMPETENCE FOR ALL ROLES IN OPERATIONAL CONTROL
2.3 FROM FLIGHT OPERATIONS OFFICER TO FLIGHT DISPATCHER
Chapter 3. WORKFLOW 1 — ANALYSE TRAINING NEEDS
3.1 TRAINING NEEDS ANALYSIS
3.2 TRAINING TARGETS
3.3 RESPONSIBILITIES
3.4 TRAINING AND ASSESSMENT SPECIFICATION
Chapter 4. WORKFLOW 2 — DESIGN LOCAL/NATIONAL COMPETENCY MODEL
4.1 INTRODUCTION
4.2 WORKFLOW 2, PART 1 — DESIGN THE ADAPTED COMPETENCY MODEL
4.3 WORKFLOW 2, PART 2 — DESIGN OF THE ASSESSMENT AND TRAINING PLANS
Chapter 5. WORKFLOW 3 — DEVELOP ASSESSMENT AND TRAINING STANDARDS AND MATERIALS
5.1 INTRODUCTION
5.2 TRAINEE PROGRESS MONITORING AND DOCUMENTATION
5.3 MINIMUM COMPETENCY LEVEL FOR TRAINING START
5.4 ASSESSMENTS — TRAINING PHASE 1
5.5 ASSESSMENTS — TRAINING PHASE 2
5.6 ASSESSMENT RECORD
5.7 MANAGEMENT STANDARDS
5.8 INSTRUCTOR STANDARDS
5.9 TASK AND MATERIAL STANDARDS
5.10 COMMUNICATION STANDARDS
5.11 QUALITY CONTROL, COMPLIANCE MONITORING AND ADMINISTRATION
Chapter 6. WORKFLOW 4 — CONDUCT THE COURSE
6.1 STUDENT SELECTION AND INTEGRATION
6.2 SUPERVISION, INSPECTION AND SUPPORT
Chapter 7. WORKFLOW 5 — EVALUATE THE COURSE
7.1 INTRODUCTION
7.2 EVALUATION PROCESS
7.3 EVIDENCE-BASED TRAINING, DEFINITION AND UPDATE OF TRAINING TARGETS
Appendix A. PREREQUISITE LEARNING OBJECTIVES
Appendix B. FLIGHT OPERATIONS OFFICER (FOO) TASKS