Doc 10151. Edition 1
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Manual on Human Performance (HP) for Regulators
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Approved by and published under the authority of the Secretary GeneralINTERNATIONAL CIVIL AVIATION ORGANIZATIONDoc 10151Manual on Human Performance HPfor RegulatorsFirst Edition, 2021
Approved by and published under the authority of the Secretary GeneralINTERNATIONAL CIVIL AVIATION ORGANIZATIONDoc 10151Manual on Human Performance HPfor RegulatorsFirst Edition, 2021
Published in separate English, Arabic, Chinese, French, Russian and Spanish editions by the INTERNATIONAL CIVIL AVIATION ORGANIZATION 999 Robert-Bourassa Boulevard, Montral, Quebec, Canada H3C 5H7 For ordering information and for a complete listing of sales agents and booksellers, please go to the ICAO website at www.icao.int First Edition 2021 ICAO Doc 10151, Human Performance HP Manual for Regulators ICAO 2021 All rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, without prior permission in writing from the International Civil Aviation Organization.
i AMENDMENTS Amendments are announced in the supplements to the Products and Services Catalogue the Catalogue and its supplements are available on the ICAO website at www.icao.int. The space below is provided to keep a record of such amendments. RECORD OF AMENDMENTS AND CORRIGENDA AMENDMENTS CORRIGENDA No. Date Entered by No. Date Entered by
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Doc 10151. Edition 1. Manual on Human Performance (HP) for RegulatorsAnnex 6. Part 1. Edition 12. Operation of Aircraft. Part I. International Commercial Air Transport. AeroplanesAnnex 11. Edition 15. Air Traffic ServicesAnnex 13. Edition 13. Aircraft Accident and Incident InvestigationAnnex 17. Edition 12. Aviation Security. Safeguarding International Civil Aviation against Acts of Unlawful InterferenceAnnex 18. Edition 4. The Safe Transport of Dangerous Goods by AirAnnex 19. Edition 2. Safety ManagementDoc 4444. Edition 16. Procedures For Air Navigation Services. Air Traffic ManagementDoc 8168. Vol 2. Edition 7. Procedures for Air Navigation Services. Aircraft Operations. Volume II. Construction of Visual and Instrument Flight ProceduresDoc 9868. Edition 3. Procedures For Air Navigation Services. TrainingDoc 8335. Edition 6. Manual of Procedures for Operations Inspection, Certification and Continued SurveillanceDoc 8984. Edition 3. Manual of Civil Aviation MedicineDoc 9379. Edition 2. Manual of Procedures for Establishment and Management of a State’s Personnel Licensing SystemDoc 9625. Vol 1. Edition 4. Manual of Criteria for the Qualification of Flight Simulation Training Devices Aeroplanes.Doc 9654. Edition 1. Manual on Prevention of Problematic Use of Substances in the Aviation WorkplaceDoc 9683. Edition 1. Human Factors Training ManualDoc 9756. Part 4. Edition 3. Manual of Aircraft Accident and Incident Investigation. Part IV. ReportingDoc 9760. Edition 4. Airworthiness ManualDoc 9774. Edition 1. Manual on Certification of AerodromesDoc 9841. Edition 3. Manual on the Approval of Training OrganizationsDoc 9859. Edition 4. Safety Management ManualDoc 9905. Edition 3. Required Navigation Performance Authorization Required (RNP AR) Procedure Design ManualDoc 9906. Vol 5. Edition 1. Quality Assurance Manual for Flight Procedure Design. Volume 5. Validation of Instrument Flight ProceduresDoc 9966. Manual for the Oversight of Fatigue Management ApproachesDoc 9995. Edition 1. Manual of Evidence-based TrainingDoc 10004. Edition 20232025. Global Aviation Safety PlanDoc 10019. Edition 1. Manual on Remotely Piloted Aircraft Systems (RPAS)Circular 61. Provisional Acceptable Means of Compliance: Fatigue Strength of Aeroplane StructuresВСЕ ДОКУМЕНТЫALL DOCUMENTS
Table Of Contents
COVER PAGE
AMENDMENTS
TABLE OF CONTENTS
ACRONYMS
FOREWORD
PURPOSE OF THIS MANUAL
STRUCTURE OF THIS MANUAL
PART 1. UNDERSTANDING HP
1.1 HUMAN PERFORMANCE, HUMAN FACTORS OR ERGONOMICS?
1.2 A HUMAN-CENTRED DESIGN PROCESS
1.2.1 EXAMPLES OF THE USE OF THE HCD PROCESS
a) Drafting regulatory material and guidance material for a new type of system, such as an unmanned aircraft system (UAS)
b) Developing safety promotion material for the use of the new system
1.3 SYSTEMS THINKING
1.4 HP PRINCIPLES
PART 2. HP IMPLICATIONS FOR REGULATORY ACTIVITIES
2.1 COLLECTING AND ANALYSING DATA
2.1.1 SOURCES AND TYPES OF DATA
2.1.2 HP TAXONOMIES
2.1.3 IN-DEPTH ANALYSIS OF A SINGLE OCCURRENCE
2.1.4 ANALYSIS OF AGGREGATED DATA
2.2 DEVELOPING REGULATORY MATERIAL
2.3 EVALUATING, ACCEPTING AND APPROVING
2.3.1 EQUIPMENT
Automated systems
2.3.2 ORGANIZATIONS, MANAGEMENT SYSTEMS, PROCESSES AND PROCEDURES
a) Organizations
b) Management systems
c) Processes and procedures
2.3.3 PERSONNEL TRAINING AND LICENSING
a) Training programmes
b) Personnel assessment processes
c) Simulators, training aids and devices
2.4 PROVIDING ONGOING SURVEILLANCE
2.4.1 SAFETY REPORTING SYSTEMS
2.4.2 SAFETY RISK ASSESSMENT
2.4.3 SAFETY INVESTIGATIONS
2.4.4 FATIGUE MANAGEMENT
2.4.5 TRAINING ACTIVITIES
2.4.6 MANAGEMENT OF CHANGE
2.5 PROMOTING SAFETY
APPENDIX A REFERENCES
ICAO MANUALS AND DOCUMENTS
OTHER REFERENCES
APPENDIX B HP WEB LINKS
GENERAL HP
DESIGN
SAFETY MANAGEMENT SYSTEMS (SMS)
FATIGUE MANAGEMENT
AVIATION MEDICINE
TRAINING
ACCIDENT ANALYSIS
OPERATIONAL PERSONNEL