Doc 10158. Edition 1
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Manual on Safety Management in Cabin Operations
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Published in separate English, Arabic, Chinese, French, Russian and Spanish editions by the INTERNATIONAL CIVIL AVIATION ORGANIZATION 999 Robert-Bourassa Boulevard, Montral, Quebec, Canada H3C 5H7 For ordering information and for a complete listing of sales agents and booksellers, please go to the ICAO website at www.icao.int First Edition, 2022 Doc 10158, Manual on Safety Management in Cabin Operations Order Number 10158 ISBN 978-92-9265-724-6 print version ICAO 2022 All rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, without prior permission in writing from the International Civil Aviation Organization.
iii AMENDMENTS Amendments are announced in the supplements to the Products and Services Catalogue the Catalogue and its supplements are available on the ICAO website at www.icao.int. The space below is provided to keep a record of such amendments. RECORD OF AMENDMENTS AND CORRIGENDA AMENDMENTS CORRIGENDA No. Date Entered by No. Date Entered by
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Annex 6. Part 1. Edition 12. Operation of Aircraft. Part I. International Commercial Air Transport. AeroplanesAnnex 8. Edition 13. Airworthiness of AircraftAnnex 9. Edition 16. FacilitationAnnex 13. Edition 13. Aircraft Accident and Incident InvestigationAnnex 18. Edition 4. The Safe Transport of Dangerous Goods by AirAnnex 19. Edition 2. Safety ManagementDoc 7300. Edition 9. Convention on International Civil AviationDoc 8335. Edition 6. Manual of Procedures for Operations Inspection, Certification and Continued SurveillanceDoc 9284. Edition 20252026. Technical Instructions for the Safe Transport of Dangerous Goods by AirDoc 9481. Edition 20232024. Emergency Response Guidance for Aircraft Incidents Involving Dangerous GoodsDoc 9734. Part 1. Edition 3. Safety Oversight Manual. Part A. The Establishment and Management of a State Safety Oversight SystemDoc 9859. Edition 4. Safety Management ManualDoc 9966. Manual for the Oversight of Fatigue Management ApproachesDoc 9984. Edition 1. Manual on Access to Air Transport by Persons with DisabilitiesDoc 10002. Edition 2. Cabin Crew Safety Training ManualDoc 10004. Edition 20232025. Global Aviation Safety PlanDoc 10049. Edition 2. Manual on the Approval and Use of Child Restraint SystemsDoc 10062. Edition 2. Manual on the Investigation of Cabin Safety Aspects in Accidents and IncidentsDoc 10072. Edition 1. Manual on the Establishment of Minimum Cabin Crew RequirementsDoc 10086. Edition 1. Manual on Information and Instructions for Passenger SafetyDoc 10111. Edition 1. Manual on the Implementation and Use of Cabin Electronic Flight BagsDoc 10131. Edition 2. Manual on the Development of Regional and National Aviation Safety PlansDoc 10134. Edition 1. Manual on Civil Aviation Cabin Safety InspectorsDoc 10153. Edition 1. Guidance on the Preparation of an Operations Manual Doc 10193. Edition 1. Manual on the Effective Safety Oversight of Cabin OperationsВСЕ ДОКУМЕНТЫALL DOCUMENTS
Table Of Contents
COVER PAGE
AMENDMENTS
FOREWORD
CONTENTS
GLOSSARY
DEFINITIONS
ACRONYMS AND ABBREVIATIONS
Chapter 1. INTRODUCTION
1.1 BACKGROUND
1.2 PURPOSE
1.3 SCOPE
Chapter 2. CABIN OPERATIONS AND THE STATE SAFETY PROGRAMME
2.1 GENERAL
2.2 STATE SAFETY POLICY, OBJECTIVES AND RESOURCES
2.3 STATE SAFETY RISK MANAGEMENT
2.4 STATE SAFETY ASSURANCE
2.5 STATE SAFETY PROMOTION
2.6 NATIONAL AVIATION SAFETY PLAN
Chapter 3. CABIN OPERATIONS AND THE SAFETY MANAGEMENT SYSTEM
3.1 GENERAL
3.2 SAFETY POLICY AND OBJECTIVES
3.3 SAFETY RISK MANAGEMENT
3.4 SAFETY ASSURANCE
3.5 SAFETY PROMOTION
3.6 CONTRACTED ACTIVITIES
3.7 ROLES OF SENIOR MANAGEMENT AND FRONTLINE PERSONNEL
3.8 SMS FOR SMALL OPERATORS
Chapter 4. REPORTING
4.1 SAFETY REPORTING SYSTEMS
4.2 REASONS FOR WRITING A REPORT
4.3 ISSUES RELATED TO REPORTING
4.4 WRITING A MEANINGFUL REPORT
4.5 POSITIVE SAFETY CULTURE AND REPORTING
4.6 SAMPLE REPORT TEMPLATES
4.7 ADDITIONAL GUIDANCE
Appendix A to Chapter 4. MEMORY AID FOR EFFECTIVE REPORT WRITING
Appendix B to Chapter 4. SAMPLE CABIN SAFETY REPORT
Appendix C to Chapter 4. FIELDS SUGGESTED IN ELECTRONIC CABIN SAFETY REPORTS
Chapter 5. SAFETY PERFORMANCE MANAGEMENT
5.1 MONITORING AND MEASURING SAFETY PERFORMANCE
5.2 SAFETY PERFORMANCE INDICATORS RELATED TO CABIN OPERATIONS
5.3 MEASURING PROCESSES VERSUS OUTCOMES
5.4 HOW TO DEFINE SAFETY PERFORMANCE INDICATORS
5.5 SELECTING THE APPROPRIATE SAFETY PERFORMANCE INDICATOR
5.6 SAMPLE STATE SAFETY PROGRAMME SAFETY PERFORMANCE INDICATORS RELATED TO CABIN OPERATIONS
5.7 SAMPLE SAFETY MANAGEMENT SYSTEM SAFETY PERFORMANCE INDICATORS RELATED TO CABIN OPERATIONS
5.8 SAFETY PERFORMANCE TARGETS
5.9 LINK BETWEEN SPIs, SPTs AND SAFETY OBJECTIVES
5.10 COMPREHENSIVE APPROACH TOS AFETY PERFORMANCE MANAGEMENT
Appendix to Chapter 5. SAMPLE SAFETY PERFORMANCE INDICATOR FORM