Doc 10193. Edition 1
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Manual on the Effective Safety Oversight of Cabin Operations
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Approved by and published under the authority of the Secretary GeneralINTERNATIONAL CIVIL AVIATION ORGANIZATIONDoc 10193Manual on the Effective Safety Oversight of Cabin OperationsFirst Edition, 2024
Approved by and published under the authority of the Secretary GeneralINTERNATIONAL CIVIL AVIATION ORGANIZATIONDoc 10193Manual on the Effective Safety Oversight of Cabin OperationsFirst Edition, 2024
Published in separate English, Arabic, Chinese, French, Russian and Spanish editions by the INTERNATIONAL CIVIL AVIATION ORGANIZATION 999 Robert-Bourassa Boulevard, Montral, Quebec, Canada H3C 5H7 For ordering information and for a complete listing of sales agents and booksellers, please go to the ICAO website at www.icao.int First Edition, 2024 Doc 10193, Manual on the Effective Safety Oversight of Cabin Operations Order Number 10193 ISBN 978-92-9275-289-7 ICAO 2024 All rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, without prior permission in writing from the International Civil Aviation Organization.
iii AMENDMENTS Amendments are announced in the supplements to the Products and Services Catalogue the Catalogue and its supplements are available on the ICAO website at www.icao.int. The space below is provided to keep a record of such amendments. RECORD OF AMENDMENTS AND CORRIGENDA AMENDMENTS CORRIGENDA No. Date Entered by No. Date Entered by
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Annex 6. Part 1. Edition 12. Operation of Aircraft. Part I. International Commercial Air Transport. AeroplanesAnnex 9. Edition 16. FacilitationAnnex 18. Edition 4. The Safe Transport of Dangerous Goods by AirAnnex 19. Edition 2. Safety ManagementDoc 9868. Edition 3. Procedures For Air Navigation Services. TrainingDoc 7300. Edition 9. Convention on International Civil AviationDoc 8335. Edition 6. Manual of Procedures for Operations Inspection, Certification and Continued SurveillanceDoc 9284. Edition 20252026. Technical Instructions for the Safe Transport of Dangerous Goods by AirDoc 9481. Edition 20232024. Emergency Response Guidance for Aircraft Incidents Involving Dangerous GoodsDoc 9683. Edition 1. Human Factors Training ManualDoc 9734. Part 1. Edition 3. Safety Oversight Manual. Part A. The Establishment and Management of a State Safety Oversight SystemDoc 9859. Edition 4. Safety Management ManualDoc 9946. Edition 1. Manual on Regional Accident and Incident Investigation OrganizationDoc 10002. Edition 2. Cabin Crew Safety Training ManualDoc 10062. Edition 2. Manual on the Investigation of Cabin Safety Aspects in Accidents and IncidentsDoc 10072. Edition 1. Manual on the Establishment of Minimum Cabin Crew RequirementsDoc 10086. Edition 1. Manual on Information and Instructions for Passenger SafetyDoc 10111. Edition 1. Manual on the Implementation and Use of Cabin Electronic Flight BagsDoc 10134. Edition 1. Manual on Civil Aviation Cabin Safety InspectorsDoc 10153. Edition 1. Guidance on the Preparation of an Operations Manual Doc 10158. Edition 1. Manual on Safety Management in Cabin OperationsВСЕ ДОКУМЕНТЫALL DOCUMENTSDoc 10193 en
Table Of Contents
COVER PAGE
FOREWORD
CONTENTS
GLOSSARY
ABBREVIATIONS
REFERENCE DOCUMENTS
Chapter 1. INTRODUCTION
1.1 BACKGROUND
1.2 PURPOSE
1.3 SCOPE
Chapter 2. CERTIFICATION
2.1 GENERAL
2.2 INITIAL ISSUANCE OF THE AIR OPERATOR CERTIFICATE – CABIN OPERATIONS-RELATED ASPECTS
Appendix A to Chapter 2
Appendix B to Chapter 2
Appendix C to Chapter 2
Chapter 3. SURVEILLANCE PROGRAMME
3.1 OVERVIEW OF CABIN OPERATIONS SURVEILLANCE
3.2 SURVEILLANCE PLAN
3.3 SURVEILLANCE ACTIVITIES
3.5 RECORD-KEEPING AND FILING SYSTEM
3.4 PHASES OF THE SURVEILLANCE PROGRAMME
3.6 RESOLUTION OF SAFETY ISSUES
4.1 PROCESS FOR THE APPROVAL OF DOCUMENTS, MANUALS AND OPERATOR PROCEDURES
Chapter 4. DOCUMENTATION REVIEW AND APPROVAL
4.2 CABIN CREW OPERATIONS MANUAL (CCOM)
4.3 CABIN CREW TRAINING MANUAL
4.4 SECURITY PROGRAMME MANUAL
4.5 DANGEROUS GOODS
4.6 PASSENGER SAFETY BRIEFING CARDS
4.8 MINIMUM EQUIPMENT LIST (MEL)
4.7 AIRCRAFT SEARCH PROCEDURE CHECKLIST
4.9 INTRODUCTION OF NEW AIRCRAFT TYPE
4.11 OPERATIONS SPECIFICATIONS
4.10 AIRCRAFT LEASING
4.12 APPROVAL OF ELECTRONIC DOCUMENTATION
Chapter 5. INSPECTIONS AND AUDITS
5.1 GENERAL
5.2 CABIN RAMP INSPECTIONS
5.3 CARRY-ON BAGGAGE (COB) INSPECTIONS
5.4 SAFETY AND EMERGENCY EQUIPMENT INSPECTIONS
5.5 BASE AND STATION INSPECTIONS
5.6 CABIN EN-ROUTE INSPECTIONS
5.7 DEBRIEFING – CABIN RAMP AND EN-ROUTE INSPECTIONS
5.8 AUDITS OF CABIN OPERATIONS
5.9 DELEGATION OF DUTIES
Appendix A to Chapter 5
Appendix B to Chapter 5
Appendix C to Chapter 5
Appendix D to Chapter 5
6.1 GENERAL
Chapter 6. APPROVAL AND SURVEILLANCE OF CABIN CREW TRAINING PROGRAMMES
6.2 CONTENT OF CABIN CREW TRAINING
6.3 CERTIFICATION PROCESS AND APPROVAL OF CABIN CREW TRAINING PROGRAMMES
6.4 ASSIGNMENT OF KEY PERSONNEL
6.5 APPROVAL OF CABIN CREW TRAINING FACILITIES AND DEVICES
6.8 APPROVAL OF TRADITIONAL CABIN CREW TRAINING PROGRAMMES
6.6 CABIN CREW TRAINING MANUAL
6.7 CABIN CREW MEMBER RECORDS
6.9 THE SURVEILLANCE OF TRADITIONAL CABIN CREW TRAINING PROGRAMMES
Appendix A to Chapter 6
Appendix B to Chapter 6
Appendix C to Chapter 6
Chapter 7. APPROVAL AND SURVEILLANCE OF CABIN CREW COMPETENCY-BASED TRAINING AND ASSESSMENT PROGRAMMES
7.1 GENERAL
7.2 CBTA PROGRAMME APPROVAL PROCESS
7.8 SURVEILLANCE OF CABIN CREW CBTA PROGRAMMES
Appendix to Chapter 7
Chapter 8. APPLICATION OF SAFETY RISK MANAGEMENT TO SURVEILLANCE
8.1 SAFETY RISK MANAGEMENT PROCESS
8.2 CABIN SAFETY INSPECTOR TRAINING ON SRM
8.3 RISK-INFORMED DECISION-MAKING
8.4 PROCESS INSPECTIONS
8.5 RISK-INFORMED APPROACH TO REGULATORY OVERSIGHT
8.6 PERFORMANCE-BASED REGULATIONS AND SURVEILLANCE
8.7 MANAGEMENT OF CHANGE
Appendix A to Chapter 8
Appendix B to Chapter 8