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Circular 247
Human Factors Digest No. 10 - Human Factors, Management and Organization
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CIRCULAR 247-AN/1481993HUMAN FACTORS DIGESTNo. 10HUMAN FACTORS,MANAGEMENT AND ORGANIZATIONApproved by the Secretary Generaland published under his authorityI C A OCIRCULARINTERNATIONALCIVIL AVIATIONORGANIZATIONMONTREALCANADA
iTABLE OF CONTENTSPage Introduction................................................................1Chapter 1. From Individuals to Organizations....................................4Chapter 2. Safe and Unsafe Organizations......................................10Introduction...........................................................10Corporate culture......................................................11Safe and unsafe corporate cultures........................................12The structure of organizations............................................14Regulatory compliance..................................................16Allocation of resources..................................................17Accidents in complex technological systems.................................18The traits of a safe organization...........................................22Chapter 3. Managements Contribution to Safety.................................24Introduction...........................................................24Why management should take an active stance on safety......................25What management can do to take an active stance on safety...................26Chapter 4. Organizational Accidents A Case Study..............................33Introduction...........................................................33The events...........................................................34Failed defences........................................................37Unsafe acts...........................................................39Error-producing conditions...............................................40Latent organizational failures.............................................42Conclusion...........................................................44
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Table Of Contents
COVER PAGE
TABLE OF CONTENTS
INTRODUCTION
Chapter 1
Chapter 2
Chapter 3
Chapter 4