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Circular 253
Human Factors Digest No. 12 - Human Factors in Aircraft Maintenance and Inspection
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CIRCULAR 253-AN/1511995HUMAN FACTORS DIGESTNo. 12HUMAN FACTORS INAIRCRAFT MAINTENANCE AND INSPECTIONApproved by the Secretary Generaland published under his authorityI C A OCIRCULARINTERNATIONALCIVIL AVIATIONORGANIZATIONMONTREALCANADA
iTABLE OF CONTENTSPage Introduction................................................................1Chapter 1. Human Factors Aircraft Maintenance and Inspection..................3Contemporary maintenance problems......................................3The SHEL Model.......................................................4The Reason Model.....................................................7Human error..........................................................9Chapter 2. Human Error in Aircraft Maintenance and Inspection an organizational perspective..............................................10Chapter 3. Human Factors Issues affecting Aircraft Maintenance...................19Information exchange and communication..................................19Training..............................................................21The aircraft maintenance technician.......................................24Facilities and work environment...........................................25Chapter 4. Teams and Organizational Issues in Aircraft Maintenance...............28Team work...........................................................28Job design............................................................30Reward systems.......................................................30Selection and staffing...................................................31Training..............................................................31Chapter 5. Automation and Advanced Technology Systems.......................32Automation and computerization..........................................32Advanced job aid tools..................................................32Chapter 6. Error Prevention Considerations and Strategies........................35Appendix 1. List of Recommended Reading.....................................41
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Table Of Contents
COVER PAGE
TABLE OF CONTENTS
INTRODUCTION
Chapter 1
Chapter 2
Chapter 3
Chapter 4
Chapter 5
Chapter 6
Appendix 1